Refund Policy

Refund Policy – Sunbathers LLC Last updated: 04/30/2025

At Sunbathers LLC, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our refund policy below.

Returns & Refunds

• Damaged or Defective Items: If you receive a misprinted, damaged, or defective item, you must submit a claim within 7 days of receiving the product. 

• Lost Packages: If your package is lost in transit, claims must be submitted within 7 days of the estimated delivery date.

• Wrong Address: If an incorrect address is provided, the shipment will be returned to our facility. You will be responsible for reshipment costs once an updated address is confirmed.

• Unclaimed Shipments: Orders that go unclaimed will be returned to our facility. You will be responsible for reshipment costs. Unclaimed returns may be donated to charity after 30 days.

• Buyer’s Remorse: We do not offer refunds for buyer’s remorse. Returns for size exchanges or other discretionary reasons are at your expense. If you wish to exchange an item, you must place a new order.

• Sealed Goods: Certain items, such as face masks and other hygiene-sensitive products, are non-returnable due to health and safety regulations.

International Returns

Customers residing in Brazil may request a return within 7 days of receiving their order. The item must be unused and in its original condition. Refunds will not be issued for items that show signs of use or damage.

How to Submit a Return Request

To initiate a return or refund request, please contact our customer support team at David@sunbathers.co with the following details:

• Order number

• Photos of the damaged or defective item (if applicable)

• Description of the issue

Once your request is reviewed, we will provide further instructions on how to proceed.

This policy ensures transparency while aligning with industry standards. Let me know if you’d like any modifications!